We're here to help you

Our award winning Supporter Care team are here to help with any questions you may have. Do also have a look at our FAQs to see if you can find an answer even quicker!

Renew Your Adoption or Membership

Frequently Asked Questions

Basking shark off of the coast of cornwall UK sea

Get in touch by phone

Our general support line:
01483 426333
(Monday to Friday - 10am to 4pm)

To Join, Adopt or Donate by phone:
0800 035 5929
(7 days a week - 24 hours a day)

To speak to us about the WWF Lottery:
01524 753296
(Monday to Friday - 9am to 5pm)

To speak to a member of the organisation:
01483 426444
(Monday to Friday - 9am to 5pm)

For queries about a high-impact gift of more than £25,000:
Please call 01483 426444
(Monday to Friday - 9am to 5pm)

For queries about WWF's giving club, the 2030 Circle:
Please call 01483 412693 to speak to Katie
(Monday to Friday - 9am to 5pm)

For queries about leaving a gift in your Will to WWF or making a donation in-memory:
Please call 01483 412153 to speak to Ella or Grace.
(Monday to Friday - 9am to 5pm)

For executors or solicitors dealing with the administration of an estate or making a donation from a Will:
Please visit our Legacy Executor form

Toco toucan in a tree in the Igazu National Park, Brazil - © Staffan Widstrand / WWF

Panda Chat

Our friendly Supporter Care team are here to help give you a quick and instant answer on our award winning Live Chat service. Look out for it in the bottom right hand corner throughout our site.

Chat provider: LiveChat

Get In Touch On Email

Using one of our web forms will help us get back to you a lot quicker. Just select the form appropriate to your query below:

If you wish to ask about the WWF Lottery, including cancelling your WWF Lottery Direct Debit, please email us at lottery@wwf.org.uk

Change your personal details

Change the details of someone you purchased a gift for

Change how we contact you

Help with an adoption or membership

Change or cancel a donation

Make or cancel a Gift Aid Declaration

Renew your adoption or membership

Contact our WWF Shop

Raise a complaint

Fundraising for WWF

Leaving a gift in your Will

Our supporter promise to you

We wouldn't be able to achieve anything without you - our supporters. This is our promise to you.

Our supporter promise Raise A Complaint

Young people celebrating Earth Hour © WWF-Canada / Frank PARHIZGAR

WWF Zero Tolerance

Our staff have the right not to be subjected to any behaviour or abuse that includes:

Threats of physical harm or violence
Religious, cultural or racial insults
Homophobic, sexist or other derogatory remarks

Your conversation with WWF may go unanswered or terminated if you display such behaviour and we will not hesitate to report any serious incidents to the relevant authority.

Our offices

Please note, our offices are closed to the public until further notice.

If you wish to write to WWF, please send your letter to our headquarters at:

WWF-UK
The Living Planet Centre
Rufford House
Brewery Road
Woking
Surrey, GU21 4LL
T: 01483 426444 | E: supportercare@wwf.org.uk

WWF also have other offices around the UK:

WWF Cymru
Brunel House
2 Fitzalan Road
Cardiff, CF24 0EB
T: 029 2045 4970 | E: wales@wwf.org.uk

WWF Scotland
CodeBase Edinburgh, Argyle House
3 Lady Lawson Street
Edinburgh, EH3 9DR
T: 0131 659 9100 | E: scotland@wwf.org.uk