Fundraising via phone: Frequently asked questions

The telephone is one of the most environmentally friendly and cost-effective fundraising tools for WWF UK and we're grateful to everyone who takes the time to speak to us.

Of course we appreciate it's not for everyone, so if you'd prefer not to receive phone calls from us we completely understand. Therefore, if you’d like to change this, please call our Supporter Care team on 0800 035 5929 (8am to 10pm, 7 days a week) so we can make sure we get this right.

Or you can write to us at:  
Supporter Care
WWF
The Living Planet Centre
Rufford House
Brewery Road
Woking
Surrey, GU21 4LL

You may also wish to contact the Telephone Preference Service to limit other telemarketing calls. Their contact details are:

Telephone Preference Service (TPS)
70 Margaret Street
London
W1W 8SS

t: 020 7291 3320
f: 020 7323 4226
e: tps@dma.org.uk

tpsonline.org.uk

The telephone is one of the most environmentally friendly and cost-effective fundraising methods for WWF-UK. We only call people if they are already a WWF supporter. We use the phone to thank our supporters and to ensure that their adoption or membership pack has arrived safely. We also use it to keep our supporters informed about our vital conservation work and how their support is making a difference. We also call supporters to ask them to renew their support and/or increase their monthly gift if they want to.

We use a number of high quality telephone fundraising agencies to make calls on our behalf. All of the agencies we work with are closely monitored to ensure calling is of the highest standard and complies with fundraising regulation.

If you don't want to receive telephone calls from WWF, you can easily opt-out anytime by calling our Supporter Care team on 0800 035 5929 (7 days a week, 8am to 10pm) or email supportercare@wwf.org.uk.