WWF - For a living planet

• If I adopt an animal, will I be the only person who adopts that animal?

  Everyone adopts the same animal. The adoption schemes have named animals that act as a figurehead for each species.
  
  They are wild animals that we are usually able to monitor as part of an ongoing conservation project.
  
  For example, all of our panda adopters have adopted Zhu Xiong, and the money raised is used for panda conservation work, including the conservation project in the area where Zhu Xiong lives.
  
  This makes it easier for us to provide feedback on one adopted animal, rather than many individual ones, and keeps our administration costs to a minimum, ensuring that more of our valuable funds are used for our conservation work.

• Who is WWF-UK's President?

  A. WWF-UK's President is HRH Princess Alexandra, the Hon. Lady Ogilvy, KG, GCVO.
  
  Our Vice President is Lord Aubrey Leland Oakes Buxton of Also, KCVO MC DL.

• What is WWF-UK's registered charity number?

  A. WWF-UK: a charity registered in England (number 1081247) and in Scotland (number SCO39593); and a company limited by guarantee - registered in England (number 4016725).
  
  Charity Commission praise
  In February 2005 our Chief Executive Robert Napier, members of the management team and Trustees, attended a regulatory meeting with the Charity Commission. The meeting was very successful and the Charity Commission commented on WWF-UK demonstrating many examples of best practice which they would like to share with other charities.
  
  

• What are the postage and packing charges for orders from WWF's online shop?

  A.
  
  Goods to the order value up to £74.99 will cost £4.95.
  
  Goods over the order value of £75.00 are delivered FREE of charge.
  
  Express delivery for all values (excludes orders received by post and delivery to the E.U. and the Rest of World) costs £5.95.
  
  All European Union addresses delivery costs £12.95.
  
  For information on rest of the world addresses please call 0870 750 7023 or e-mail info@shop.wwf.org.uk
  
  
  Go to the online shop

• Is it possible for you to limit the number of appeal mailings you send me?

  As well as helping to raise funds, appeals also allow us to keep our supporters up to date with some of our current conservation work. However, we do appreciate that not everyone wishes to receive appeals and we can stop any appeal mailings being sent to you or restrict them to one mailing per year.
  
  Please contact our Supporter Relations Team if you would like to arrange this. Please note that it will take three weeks for this change to come into effect and you may consequently continue to receive appeal mailings during this time.
  
  The Supporter Relations Team can be contacted by:

  • e-mail: supporterrelations@wwf.org.uk
  
  
  • telephone: 01483 426333; or
  
  
  • mail: Supporter Relations, WWF-UK, Panda House, Weyside Park, Godalming, Surrey GU7 1XR

• When is this year’s Walk for Wildlife taking place?

  A. It is with great regret that we have taken the sad decision to no longer continue with this event. The Walk for Wildlife has been running for over 25 years and has, in the past, generated up to £400,000 a year. The walk income has been dropping considerably over the past few years, with 2006 not quite reaching the £200,000 mark and unfortunately, it is no longer a viable fundraising option.
  
  Events may well still be a successful way for WWF to raise money. We will be looking at our audiences and event types in the hope of launching a different event at some point in the future. Fo
  
  See details of all of our events.

• I would like to become a member, but I live overseas, how can I set this up?

  A. You can only set up a direct debit to pay for a membership if you have a UK bank account. However, you can become a member of WWF-UK by paying £36 by credit card. (Please add an additional £4 for postage to a European address or £9 for postage to the rest of the world).
  
  To do this please telephone our Supporter Relations team on +44 (0)1483 426333, between 9am and 5pm, Monday to Friday and have your credit card details handy.
  
  You may also find it useful to check whether WWF has an office in your country at the following link: WWF around the world

• What is Gift Aid and how can I register?

  Gift Aid makes your donation go further. Under this UK government scheme, WWF can claim back tax on every donation – even a one-off gift – made by a taxpaying supporter.
  
  If you are a UK taxpayer and would like to register for Gift Aid, you can do so at www.wwf.org.uk/giftaid . Alternatively, you can telephone the Supporter Relations Team on 01483 426333, quoting your supporter reference number or full postal address.

• What does WWF offer for schools?

  A. If you are a teacher, we have a special website for you: www.wwf.org.uk/oneplanetschools. If you are a school student, why not visit our Go wild! section, where you can find information and activities about WWF and how you can take action for a living planet.

• I have seen some wildlife items for sale that I think are illegal. What should I do?

  A. You may like to call our Eyes and Ears hotline on 01483 426111 to report the incident or fill in a report form online .

• Who is president of WWF International?

  The international president of WWF is HE Chief Emeka Anyaoku

• I sent in my application to become a member of WWF and haven't received anything, what shall I do?

  A. We are sorry you haven't received your membership pack. To enable us to look into this further, please either telephone us on 01483 426333, or e-mail us at: supporterrelations@wwf.org.uk.
  
  When contacting us, please provide us as much information as possible, including your name and address, the gift recipient's name and address (where relevant), details of how you were paying for the membership and when you sent your application to us.

• I participated in the walk and I haven’t received a confirmation letter or my rewards. What should I do?

  We are sorry that you have not received your confirmation letter or rewards. It is possible that there has been a delay in processing these, or that they have been sent out but were lost in the post.
  
  Please contact the Supporter Relations Team with your name, address, the amount of money you raised, the date and method of payment and most importantly, whether that payment has been debited, and we will be happy to look into this for you.
  
  Please note that rewards issued by WWF may take up to 28 days to be processed and delivered.

• I would like to order WWF's Earthly Goods gift catalogue, how do I do this?

  Please call 0870 750 7023 or e-mail info@shop.wwf.org.uk to be put on our mailing list to receive a catalogue when it becomes available in the Autumn.
  
  Alternatively, visit our online shop at www.wwf.org.uk/shop available all year round.

• When can I order items from the WWF Earthly Goods gift catalogue?

  The WWF Earthly Goods gift catalogue is published in the Autumn.
  
  However, you can purchase items all year round from our online shop: www.wwf.org.uk/shop.

• I have raised some money for WWF, where shall I send the cheque?

  Thank you so much for raising money for WWF, we really appreciate your support!
  
  Please send us a cheque, made payable to WWF-UK, to:
  WWF-UK
  Panda House
  Weyside Park
  Godalming
  Surrey
  GU7 1XR
  
  It would be great if you could also let us know how you raised the money. If you include your name and address we will send you a thank you letter.

• I would like to adopt an animal but I live overseas, how can I set this up?

  You can set up a monthly direct debit to pay for an adoption if you have an UK bank account. If you do not have a UK bank account, you can take out an adoption by paying £30 by credit card. (Please add an additional £4 for postage to a European address or £9 for postage to the rest of the world).
  
  To do this please telephone our Supporter Relations team on +44 (0)1483 426333, between 9.00am and 5.00pm, Monday to Friday and have your credit card details handy.
  
  You may also find it useful to check whether WWF has an office in your country .
  
  You can also buy an adoption from our online shop (www.wwf.org.uk/shop ) with a credit card. Overseas delivery is possible. Please check the site for postal charges.

• How can I ensure that I don't receive telephone calls from WWF?

  WWF telephones supporters because, as a conservation organisation, we are extremely concerned about the amount of paper we send out. The telephone is an environmentally-friendly way of communicating with our supporters - it uses very little energy and does not produce waste.
  
  We are aware that telemarketing has been misused in the past by some organisations and, as a result, has a poor reputation. WWF is keen to promote the benefits from a conservation viewpoint and to encourage the positive side of this method of fundraising.
  
  However, we do appreciate that not everyone wishes to be telephoned at home, and we can indicate this on our database.
  
  Please contact the Supporter Relations team if you would like us to mark our records to ensure that you are not telephoned by WWF.
  
  

  • e-mail: supporterrelations@wwf.org.uk
  
  
  • telephone: 01483 426333; or
  
  
  • mail: Supporter Relations, Supporter Relations, WWF-UK, Panda House, Weyside Park, Godalming, Surrey GU7 1XR

  You may also wish to contact the Telephone Preference Service to limit other telemarketing calls. Their contact details are:
  
  Telephone Preference Service (TPS)
  70 Margaret Street
  London
  W1W 8SS
  t: 020 7291 3320
  f: 020 7323 4226
  e: tps@dma.org.uk
  www.tpsonline.org.uk

• How do I advise you of a change of address?

  A. If you change your address, please let us know by:

  • e-mail: supporterrelations@wwf.org.uk
  
  
  • telephone: 01483 426333; or
  
  
  • mail: Supporter Relations, WWF-UK, Panda House, Weyside Park, Godalming, Surrey GU7 1XR

  
  Please be sure to include your old address so that we can find you on our database.
  
  In order to keep our administrative costs to a minimum, we do not acknowledge changes of address, but we will amend our records accordingly. Please be aware that we may have already selected your name to contact you, so you may receive mail at your old address for up to three weeks.

• How do I become a member of WWF-UK?

  A. You can join WWF online or by telephoning our Supporter Relations team on 01483 426333. It is also possible to set up a WWF membership as gift for someone both online and over the phone.

• I have set up a direct debit. What date will it be claimed?

  Thank you for setting up a direct debit to support WWF's work. All of our direct debits are claimed between the 23rd and the last day of each month.
  
  Under the Direct Debit Guarantee, we will always contact you at least ten working days in advance if we need to make any changes to the way we administer your direct debit.

• How long will it take for my WWF Earthly Goods gift catalogue order to arrive?

  If you order by telephone or online delivery should take 14 working days unless you request express delivery of 48 hours.
  
  If you post your order, we will process it from the moment of receipt using the above delivery timings.

• Does WWF offer junior membership?

  A. WWF-UK does not offer a junior membership scheme.
  
  However, an adult can buy a standard membership for a child at £3 per month by direct debit. Please note, however, that WWF Action, the membership magazine, is not written specifically for children.
  
  Adopting an animal for the child may be more suitable, as WWF's adoption schemes are very popular with our younger supporters.
  
  For information about adopting an animal, please visit our adoption pages.
  
  Alternatively, WWF Family Membership is ideally suited for families with children aged around 7 to 11 years, who want to enjoy learning more about our natural world. As a family you can join from as little as £4 a month, or an annual payment of just £48.
  
  For further information about family membership, please visit our family membership pages.

• Where is my nearest WWF office?

  A. For all general enquiries please contact the Supporter Relations Team at the WWF-UK head office:
  
  Panda House
  Weyside park
  Godalming
  Surrey GU7 1XR
  t: 01483 426333
  f: 01483 426409
  e: supporterrelations@wwf.org.uk
  
  Choose from the list below to find your nearest office:
  
  London and South East
  1 London Bridge,
  London, SE1 9BG
  t: 0207 0221822
  f: 0207 0221820
  e: southeastoffice@wwf.org.uk
  
  Scotland
  WWF Scotland
  Little Dunkeld
  Dunkeld
  Perthshire PH8 0AD
  t: 01350 728200
  f: 01350 728201
  e: scotland@wwf.org.uk
  
  Northern Ireland
  13 West Street
  Carrickfergus
  County Antrim BT38 7AR
  t: 028 9335 5166
  f: 028 9336 4448
  e: northernireland@wwf.org.uk
  
  Wales
  WWF Cymru
  Baltic House
  Mount Stuart Square
  Cardiff CF10 5FH
  t: 029 2045 4970
  f: 029 2045 1306
  e: cymru@wwf.org.uk

• How do I organise a talk about WWF for my organisation?

  A. Unfortunately WWF does not have enough staff posted around the UK to be able to give talks about our work. However, WWF Scotland has trained volunteer presenters who give talks to community groups in Scotland. If you are a community group interested in receiving such a talk, please contact WWF Scotland scotland@wwf.org.uk

• What do the initials WWF stand for?

  A. When WWF was first set up in 1961, WWF stood for World Wildlife Fund.
  
  In 1986 we changed this to World Wide Fund for Nature to emphasise the broad nature of WWF’s conservation work, which includes not only species, but also habitats and the reversal of environmental degradation.
  
  However, since July 2000, WWF has been known simply by its initials, with the descriptor of 'For a Living Planet'.

• I have a new e-mail address, how can I let you know so that I can continue to receive my e-mail updates?

  You can do this by contacting our Supporter Relations Team. Telephone them on 01483 426333, e-mail them  at:  supporterrelations@wwf.org.uk or write to them at:  WWF-UK, Panda House, Weyside Park, Godalming, Surrey GU7 1XR
  
  If you e-mail or write in please do remember to include your postal address so they can locate your record.

• What are the current WWF campaigns?

  A. WWF campaigns are vital for getting our environmental messages across to the public, and for getting action under way where it matters.
  
  View our current campaigns.

• How can I check when my WWF Earthly Goods gift catalogue order will arrive?

  If you have placed an order for goods from our WWF Earthly Goods gift catalogue, thank you for your support.
  
  If you would like to check when you should receive your order please call our order line on 0870 750 7023, 9am - 6pm Monday to Friday.

• When was WWF-UK founded and by whom?

  A. WWF-UK was founded on 23 November 1961 by a group of distinguished scientists, conservationists and businessmen that included Sir Peter Scott and Sir Julian Huxley.

• I'm doing research for a project and would like some information on your work.

  A. All of our up to date information is available on our website.
  
  The most up to date information on WWF's conservation work and policy issues can be found in the research centre section on our website at www.wwf.org.uk/researcher. Unfortunately our conservation officers are unable to allocate time to assist with the many requests we get for detailed information relating to dissertations / research projects.
  
  Further information is also available on our international website at: www.panda.org.
  
  WWF receives many enquiries from students wishing to use our logo.
  For this reason, we have strict guidelines concerning the use of our logo.
  Unfortunately you are not able to use it, however, it is fine to download any other materials you may need from our website.
  
  
  

• How can I ensure you don't pass my details on to other organisations?

  A. We can mark your record to ensure that your details are not passed on to other organisations. Please contact us if you would like us to do this.
  
  

  • e-mail: supporterrelations@wwf.org.uk
  
  
  • telephone: 01483 426333; or
  
  
  • mail: Supporter Relations, WWF-UK, Panda House, Weyside Park, Godalming, Surrey GU7 1XR

  
  You may also like to contact the Mailing Preference Service, who are able to restrict the amount of unsolicited mail, faxes and telephone calls you receive. Their contact details are:
  
  Mailing Preference Service (MPS)
  70 Margaret Street
  London
  W1W 8SS
  t: 020 7291 3310
  f: 020 7323 4226
  e: mps@dma.org.uk
  www.mpsonline.org.uk

• Does WWF offer grants for conservation projects?

  WWF does not offer grants for conservation projects because our valuable funds are already committed and allocated to a range of UK and worldwide projects.
  
  Additionally, as we are sure you can appreciate, we receive many requests for funding, and it is impossible to single out any one project for support.

• What do I get if I adopt an animal?

  A. If you take out an adoption you (or the gift recipient) will receive a pack containing: a personalised certificate, a print of your animal, facts about the species, a greetings card, tips on a 'greener' lifestyle, WWF screensavers and a soft toy. We also send updates on your animal three times a year.

• How can I advise you of a change of e-mail address?

  If you change your e-mail address, please let us know by:

  • e-mail:supporterrelations@wwf.org.uk;
  
  
  • telephone: 01483 426333; or
  
  
  • mail: Supporter Relations,  WWF-UK, Panda House, Weyside Park, Godalming, Surrey GU7 1XR

  
  If you e-mail or write in please do remember to include your postal address including postcode so that we are able to locate your record.

• Can I buy a WWF pin badge?

  A. WWF's Vanishing Species range includes four different badge designs: dolphin, panda, parrot and tiger.
  
  To purchase any of these badges, please send a cheque or postal order made payable to WWF-UK for £1 per badge to the following address, together with a note indicating what the cheque is for and which badge you would like.
  
  Please note that these badges cannot be bought through the gift catalogue or online shop.
  
  WWF-UK
  Panda House
  Weyside Park
  Catteshall Lane
  Godalming
  Surrey
  GU7 1XR

• How can I ensure that I don't receive e-mails from WWF?

  A. We are very sorry if you received an unwanted e-mail from WWF-UK.
  
  If you do not wish to receive e-mails from WWF-UK please contact our Supporter Relations Team:

  • e-mail: supporterrelations@wwf.org.uk
  
  
  • telephone: 01483 426333; or
  
  
  • mail: Supporter Relations, WWF-UK, Panda House, Weyside Park, Godalming, Surrey GU7 1XR

  
  You may also wish to register your e-mail address with the E-mail Preference Service: www.emailpreferenceservice.com as this should help reduce the number of unsolicited e-mails you receive.

• How many members and supporters does WWF-UK currently have?

  WWF-UK has 330,000 supporters

• What can I do to help the environment?

  Visit our change how you live setion to discover what you can do in your everyday life to help the environment and make the world a healthier place for future generations.

• Where is WWF?

  To find out where our offices are and how to contact them visit the about WWF section

• Can I get involved with WWF if I am under 18?

  If you would like to help WWF but are not yet 18 years old there are a number of ways you can get involved:
  
  

  • If you would like to take part in or organise an event please visit our events and activities page ;
  
  
  • to change your lifestyle in order to live in a more environmentally sustainable way visit our Change how you live section; or
  
  
  • you can visit our Go Wild! section for children.

  
  We want you to be involved with WWF whatever your age!

• How long does a membership application take to process?

  We endeavour to send out the membership pack to you (or the gift recipient) as soon as possible, but it may take 2-3 weeks.

• What is the theme for this year’s Walk for Wildlife?

  It is with great regret that we have taken the sad decision to no longer continue with this event. The Walk for Wildlife has been running for over 25 years and has, in the past, generated up to £400,000 a year. The walk income has been dropping considerably over the past few years, with 2006 not quite reaching the £200,000 mark and unfortunately, it is no longer a viable fundraising option.
  
  Events may well still be a successful way for WWF to raise money. We will be looking at our audiences and event types in the hope of launching a different event at some point in the future.
  
  See details of all of our events.

• I would like further information about retail adoptions

  A. Retail adoptions in a box make a perfect gift. At the moment you can adopt a pod of dolphins, a tiger, an orang utan, a group of polar bears or a panda in a box.
  
  Inside the box you will find a soft toy, welcome pack including fact booklet, together we can make a difference booklet, stand-up photo of the animal, screensaver leaflet and green tips leaflet. There is also an activation card containing a special number for you to register your details. By registering your details you will be able to receive an e-mail update about your animal.
  
  Retail adoptions are available from larger Boots stores, John Lewis and The Early Learning Centre. Or they can be purchased online from buyagift.co.uk, Red Letter Days or Activity Superstore.
  
  At the moment we only offer five species of animals for adoption from retailers. However, we do offer a different type of adoption scheme for an elephant and rhino. Find out about these adoptions.

• How often will I receive updates?

  A. If you have purchased the adoption directly from WWF, you will receive updates three times a year either by e-mail or through the post, depending on which option you selected.
  If you have purchased a retail adoption, you will receive one update by e-mail.

• I'm concerned as I haven't heard about the animal I adopted for a while.

  Etin the orang-utan: Etin is now an adolescent and is increasingly leaving his mother and spending more time exploring potential sites where he could establish a new territory, he is therefore becoming more and more difficult to track. We want to be sure that when you adopt an orang-utan we can send you regular updates and photographs on your adopted animal and it is became increasingly difficult to do this with Etin.
  
  We have also chosen to focus on a different region within Borneo where there is a greater need for conservation funding - this region is called the Heart of Borneo. The focus of the adoption will now be Koyah. She is only nine months old and will remain with her mother, Ibu, for many years to come. This will make it much easier for our researchers to track Koyah and send information about their adopted orang-utan to our supporters on a regular basis. If you wish to adopt Koyah, please contact our Supporter Relations team, on 01483 426333 or e-mail us at .
  
  Notch the rhino: We are sorry that you have not received information about Notch, one of the northern white rhinos inhabiting Garamba National Park. We have previously written to everyone who adopted him to explain that WWF has been unable to report on the rhinos in this park for some time, as it is too dangerous to continue our work in this area. Whilst we are aware that some rhinos in the park have been injured or killed, we are hoping that the named adopted rhinos are safe and well. Your valued support is being used for other worldwide rhino conservation projects.
  
  As our previous letters explained, it is possible for you to adopt an alternative rhino named Kinyanjui, and we can provide quarterly updates about our work to protect him and other rhinos. If you wish to adopt Kinyanjui instead of Notch, please contact our Supporter Relations team, on 01483 426333 or e-mail us at .
  
  Manau Pothi the tiger: We appreciate your concern, and hope that you find the following information reassuring. Some time ago, WWF's tracking team in the Royal Bardia National Park were able to capture Manau Pothi on film to the West of the park around the Geruwa River. However, the team has no longer been able to do this.
  
  We believe that Manau Pothi has moved East out of the 'Terrible Island' area where the cameras were set. Two male tigers have moved into the floodplain area, and this often means that social structures are disrupted, and females will search for new territories. We would like to assure you that as far as we know Manau Pothi is alive and well, and we will inform you if anything happens to her.
  
  If you would like to change your adoption to Malu Pothi, the other tiger we offer for adoption, please contact our Supporter Relations Team on 01483 426333 or e-mail us at .
  
  
  Starlight the dolphin: WWF has been following the progress of Starlight for some time. Unfortunately, it looks likely that Starlight and her mother, Sparkle, have joined a larger group and moved on from the Hebrides. Therefore, we have decided to shift the focus of our dolphin adoption scheme to the Ileach dolphins, a pod of seven bottlenose dolphins that are frequently spotted around the Hebrides. We will, of course, update you on Starlight as and when she is spotted.
  
  Since the Ileach pod is an established group with a territory, this will hopefully provide plenty of opportunity to report regularly on their progress.
  
  A print of three of the dolphins in the pod is available. If you previously adopted Starlight and would like a print, please call the Supporter Relations team on 01483 426333, or e-mail . Please note, if you are taking out an adoption of the Ileach pod, you will be sent this print as part of your adoption pack.
  
  Melapi the orang utan: WWF has been following the progress of Melapi for some time. However, now that she is older she has moved deeper into the forest, and sightings of her have become less frequent.
  provide plenty of opportunity to report regularly on his progress.
  
  Boualoi the elephant: Boualoi was the first female elephant to be reintroduced to the wild by WWF-UK. Boualoi and Kamnoy, have now created their own herd in the middle of Doi Pa Muang forest and established a range of about 20 sq kms. Considering that this animal spent over 30 years in captivity, it is great news that she has successfully re-established itself in the wild.
  
  From the beginning, the Thai Royal family and the Thai government showed interest in this pilot project. WWF's aim for this project was to see if it was feasible to reintroduce captive elephants into the wild. This has proved to be the case and a new Thai NGO - "The Elephant Reintroduction Foundation", patroned by Queen Sirikit - has been established to manage this work. In addition, Thailand's Royal Forestry Department and Ministry of Agriculture have agreed that elephant reintroduction is an appropriate strategy for elephant conservation in Thailand and will continue to support this work. WWF-UK’s support is no longer essential to the continuation of this work.
  
  Makalha the tiger: WWF has been following the progress of Makalha for some time. Unfortunately Makalha has been spending more and more time away from the study site. This has made it increasingly difficult for WWF to track her and bring you feedback on how she is doing. However, you will be glad to know that the region in which she lives is increasingly stable, and the main activities planned for the area will continue with support from other organisations.
  
  We have previously written to everyone who adopted Makalha to explain the situation and that our tiger adopters can now follow the progress of a tigress called Malu Pothi. This beautiful Bengal female, and mother of three, lives in Nepal’s Royal Suklaphanta Wildlife Reserve - she’s named after the Malumela area in the north-east of the reserve where she’s often seen, and ‘pothi’ which is ‘female’ in Nepali. Malu Pothi keeps a relatively fixed home range, and although shy and elusive, has been photographed several times by camera traps. Her reserve is part of WWF’s ambitious conservation programme in the Terai Arc, a region that spans parts of both Nepal and India.
  
  If you would like to change your adoption to Malu Pothi, the tiger we currently offer for adoption, please contact our Supporter Services Team on 01483 426333 or e-mail We can also arrange for you to receive a new adoption certificate and a print of Malu Pothi.

• How did my adopted animal get its name?

  Rhino: Kinyanjui was named after a long-term supporter of Nairobi National Park and Kenyan rhino conservation.
  
  Panda: The name Zhu Xiong means bamboo bear (as pandas are bears and eat bamboo!)
  
  Tiger: Malu Pothi has mostly been spotted near the Malumela area within Suklaphanta and Pothi means female in the Nepalese language.
  
  Dolphin: The Ileach dolphins are most often seen around the Island of Islay, off Scotland, which is how they got their name - 'Ileach' means 'of Islay'.
  
  Elephant: Kiruba means "grace" in the Tamil language.
  
  Orang utan: Koyah is the name of a river which has its headwaters in the Ulu Segama Forest Reserve, Sabah, where WWF is monitoring wild orang-utans.
  
  Polar Bears: Svalbard is the name of the archipelago (group of islands) in the Arctic belonging to Norway.

• I sent in my adoption application/activated my adoption and haven't received anything, what shall I do?

  We’re sorry you haven't received your adoption pack/welcome letter and certificate. Please note it takes approximately 2 - 3 weeks for your adoption pack/welcome letter to be processed and sent. Adoptions purchased from WWF are despatched via Royal Mail in a box that will not fit through your letterbox. Therefore it may be waiting for collection at your local sorting office. Otherwise, please either telephone us on 01483 426333, or e-mail us at .
  
  When contacting us, please provide us as much information as possible, including your name and address, the gift recipient’s name and address (where relevant), the name and species of the animal adopted, details of how you were paying for the adoption and when you sent your application to us.

• Can I pay for an adoption with a one-off payment?

  Yes, you can pay for your adoption by credit card or by cheque made payable to WWF-UK for the minimum annual amount of £30. If you are giving an adoption as a gift, please remember to tell us who the gift is for and whether you would like the adoption pack to be sent to you or straight to the recipient. To pay by credit card over the telephone, please call the Supporter Relations Team on 01483 426333 9.00am - 5.00pm, Monday to Friday.
  
  If you buy an adoption pack from a shop or our catalogue, these can only be paid for with a one-off payment.

• I'm going on a conservation expedition and I need to raise funds to be able to go. Does WWF offer funds for this sort of thing?

  We are sorry, but WWF made a policy decision some time ago not to endorse or fund expeditions, no matter how well planned or genuine.
  
  This policy has been developed to safeguard our position as a result of past experience - some of the expeditions we have been associated with have resulted in a high level of staff input and have, unfortunately, cost WWF in terms of money and reputation. We are also unable to support people taking risks, however small, on our behalf.
  
  You may wish to contact the Expedition Advisory Centre at the following address, who may be able to help you further:
  
  Expedition Advisory Centre
  Royal Geographical Society
  1 Kensington Gore,
  London SW7 2AR
  t: 020 7581 2057
  e: eac@rgs.org
  www.rgs.org/eac

• What has WWF achieved?

  A. Throughout the last 40 years, WWF has worked constantly to protect endangered species and habitats and we have achieved a great deal. Find out more .

• What animals do you have for adoption?

  A. We have a tiger , a rhino , an elephant , an orang utan , a pod of dolphins a panda and a group of polar bears that you can adopt.

• What is the difference between a retail adoption and one direct from WWF?

  A. Adoptions purchased directly from WWF run for a year and include three updates on the adopted animal. These can be sent by e-mail or post. Retail adoptions include one update, which will be sent by e-mail only.
  A choice of seven animals can be purchased directly from WWF: rhino, elephant, panda, tiger, dolphin, orang-utan and polar bear. Five animals are available from retail outlets: panda, tiger, dolphin, orang-utan and polar bear.
  
  If you purchase an adoption from a retailer or from our online shop, you will receive the welcome letter and personalised certificate on activation.

• Can I buy an adoption from anywhere else?

  A. You can buy the adoptions through the WWF Earthly Goods Online Shop: www.wwf.org.uk/shop
  
  Or you can buy retail adoptions from larger Boots stores, John Lewis and the Early Learning Centre.
  
  They are also available online from:
  
  Buyagift.com - www.buyagift.co.uk
  Activities superstore. - www.activitysuperstore.com
  Red Letter Days - www.redletterdays.co.uk
  
  And through reward points with American Express Membership Rewards.
  
  By ordering your adoption directly from WWF, more money from the sale of the adoption will go to WWF's conservation projects around the world.

• Can I make a one-off donation to WWF?

  Yes. You can make a one-off donation to WWF using your credit or debit card on our secure server by visiting wwf.org.uk/donate . Alternatively, you can call the Supporter Relations Team on 01483 426333 from 9.00am to 5.00pm, Monday to Friday and have your card details handy.

• Does WWF-UK have any wildlife sanctuaries?

  A. No, WWF-UK does not fund or support any wildlife sanctuaries within the UK.

• How do I go about making a complaint to WWF?

  We are sorry that you are not happy with the service you have received.
  
  We would be grateful if you could contact our Supporter Relations Team by telephone on 01483 426333, by e-mail at supporterrelations@wwf.org.uk, or by letter to
  
  WWF-UK,
  Panda House,
  Weyside Park,
  Godalming,
  Surrey GU7 1XR,
  so that we can deal with your complaint.
  
  

• How long will my adoption take to process?

  We endeavour to send out the adoption pack to you (or the gift recipient) as soon as possible, but it may take 2-3 weeks.

• What if something happens to my adopted animal?

  A. We will pass on any news about your adopted animal as soon as possible.
  
  If your adopted animal dies, we will write to you to let you know.
  
  We will continue to use your donation on conservation work for the species of animal you have adopted, its habitat and its human neighbours.
  
  We will usually be able to offer an alternative named adopted animal to replace the one that has been lost, and we will try to arrange this as soon as possible.

• Does WWF work on animal welfare issues?

  WWF works to conserve endangered species, protect endangered spaces, and address global threats to the planet such as climate change. Much of our work is for the protection of endangered animals in the wild – including the tiger, the rhino and the great apes - but we do not have the experience or expertise to deal with issues relating to animals in captivity.
  
  Whilst animal welfare is outside of our expertise and our legally-binding constitution, we are constantly striving to build a world in which humans live in harmony with nature.
  
  For information about animal welfare issues, we suggest that you contact Zoo Check, part of the Born Free Foundation, which campaigns to end captive animal abuse.

• How do WWF govern themselves? How will my complaint be handled?

  We aim to be open and transparent about WWFs work in order to gain the trust and confidence of our supporters, wider stakeholders and the general public and therefore have a formal procedure for dealing with Comments and Complaints.
  
  We do not view complaints in a negative light but more as a means of monitoring and improving performance and gauging public perception. We see our Complaints Procedure as an essential part of our focus on supporter satisfaction and believe that managing this effectively is a way of maintaining and building relationships with the supporters on whom WWF depends.
  
  How you can get in touch with us
  By phone: 01483 426333
  By email: supporterrelations@wwf.org.uk
  Web:  feedback form
  In writing:  Melanie Davies, Supporter Relations Executive, Supporter Relations WWF-UK, Panda House, Weyside Park, Godalming, Surrey GU7 1XR
  
  What we promise to do
  We will acknowledge in writing a complaint within 5 working days of receipt of your communication. Should we be unable to resolve your complaint immediately, we will advise you of the outcome of the investigation within 1 month of acknowledging your communication.
  
  In addition, if your complaint is about our fundraising and if you are dissatisfied with the outcome of our investigation, you have the opportunity to refer your complaint to the Fundraising Standards Board within 2 months of receiving our response.
  
  What happens if a complaint is referred to the FRSBW
  The FRSB secretariat will investigate the complaint and report their decision within 60 days of receiving it. If the complainant is still dissatisfied, the complaint will be referred to the FRSB board. They will review the complaint and report their conclusion within 60 days of it being referred to them.
  
  Contact Details:
  Fundraising Standards Board
  Hampton House
  20 Albert Embankment
  London SE1 7TJ
  Tel: 0845 402 5442
  Email: info@frsb.org.uk
  Website: www.frsb.org.uk
  
  Further information on our relationship with the FRSB.

• How can I find out more information about my adopted animal?

  We will report back all the information we have about your adopted animal in the Insight updates. If you would like to find out more general information about the species of animal you adopted look at the factsheets in our wildlife section:
  
  Tiger factsheet
  Dolphin factsheet
  Panda factsheet
  Rhino factsheet
  Elephant factsheet
  Orang-utan factsheet
  Polar bear factsheet

• I have lost my adoption activation card, what should I do?

  Please don't worry! Our Supporter Relations Team can arrange to activate your adoption so please contact them by telephoning 01483 426333, or e-mailing  supporterrelations@wwf.org.uk

• Where can I buy WWF products in the UK?

  A. WWF-UK does not have any retail outlets. WWF's Earthly Goods gift catalogue, produced each autumn, contains a selection of environmentally friendly cards, wrapping paper and other gift ideas.
  
  Please call 0870 750 7023 or email info@shop.wwf.org.uk to be put on our mailing list to receive a copy when available.
  
  Alternatively you can visit our year round online shop at www.wwf.org.uk/shop . By shopping online, not only do you have the satisfaction of purchasing environmentally-friendly products, but you are also helping us to reduce our administrative costs and saving paper.
  
  WWF also licenses a range of products from office and home stationery to organic products, some of which are stocked at retail outlets and leading supermarkets across the UK.

Useful links

• Contact us